The Thompson Brown Custom Builders Process

Vision, Communication & Craftsmanship

Our objective is to deliver unsurpassed quality that exceeds each client’s expectations. This goal is accomplished by following our rigid standards in customer service and quality craftsmanship. Experience, integrity and an honest desire to meet each client’s needs is what drives Thompson Brown to assure the building process is worry-free and communication-oriented.

For each employee, subcontractor, and affiliate, Thompson Brown strives to create an atmosphere where creativity and quality craftsmanship can flourish. This is achieved through demanding quality standards, project management techniques, and open communication.


Thompson Brown is committed to offering each client personalized service throughout the building process to insure that your new home will exceed your expectations. Our project managers communicate in easy-to-understand terminology, so that the construction of your new home will be an enjoyable experience. Using Thompson Brown Custom Builders, you will experience a customer-oriented process which results in a home that is built for your family to enjoy for future generations.

Thompson Brown works to promote environmentally sustainable and healthy building practices and is a member of the Asheville Home Builders Association and is also an Energy Star Builder. Combined with our highly skilled craftsmen and attention to detail, Thompson Brown is one of Western North Carolina’s most respected builders.

Customer Communication

Communicating in an easy-to-understand fashion is instrumental in creating the perfect home for each client. Thompson Brown understands the need for clear communication and has integrated this feature as a fundamental aspect of every project. As a client of Thompson Brown, you will receive a password-protected portal so that we may keep you consistently updated with photographs and information on your home. Plans, specifications, finish selections, and any change orders may be posted to allow information to be readily available at all times.

Every month we will provide you with electronic copies of all invoices and a detailed job cost report. We believe that good communication requires an open book policy and we are happy to provide any additional accounting information regarding your home upon request. Of course, we are always available to answer any questions and welcome your input.

Project Management

Thompson Brown offers an organized and comprehensive production process. The Project Manager assigned to your new home will insure that every detail is evaluated, understood, and addressed using our rigorous standards. Gavin Brown also personally visits each job site regularly to insure the highest quality of workmanship is employed.

Building your home on time and on budget is a top priority. Each month your Project Manager will update your construction schedule to keep you informed of any changes. We will also provide you with a monthly job cost summary report which will reflect any change orders and help you track your expenses and budget. Thompson Brown is one of the few high-end builders who will guarantee their estimate for Cost Plus contracts, giving you peace of mind and an assurance that your home will not cost more than you budgeted for.

Quality Craftsmanship

Thompson Brown has cultivated strong relationships with the most talented subcontractors available in Western North Carolina. This insures that the quality of craftsmanship utilized in a Thompson Brown home will exceed our clients’ expectations.

While building luxury custom homes in Western North Carolina, we have also built a reputation for being fair, honest and paying our subcontractors on time. This has allowed us to develop good relationships with our trade partners who place a priority on providing us with good service in a timely manner. Our craftspeople take great pride in their work that is reflected in the attention to detail and fine finishes found in a Thompson Brown home.